Returns & Exchanges

We want you to feel confident about every purchase. If your order isn’t quite right, eligible U.S. orders may be returned or exchanged within 30 days of delivery.

RETURN ELIGIBILITY

To qualify for a return or exchange, merchandise must be:

• Unworn and unused
• In its original condition
• Returned with its original packaging and tags
• Accompanied by proof of purchase

Items that show signs of wear, damage caused after delivery, alteration, or missing packaging may not qualify.

FINAL-SALE ITEMS

The following items cannot be returned or exchanged:

• Engraved or personalized jewelry
• Clearance or final-sale merchandise
• Mystery items
• Permanent jewelry
• Chain extenders
• Earring backs and lifters

HOW TO START A RETURN OR EXCHANGE

Please use our Contact Us form before sending anything back. Include your order number, the item you wish to return or exchange, and the reason for your request.

If your request is approved, we will provide return instructions and the correct return address. Items sent back without prior approval may not be accepted.

RETURN SHIPPING

A $6.99 return-shipping fee will be deducted from your refund. Original shipping charges are nonrefundable.

If you received an incorrect, damaged, or defective item, contact us promptly and include photographs of the item and packaging. When the problem is confirmed, you will not be charged the standard return-shipping fee.

EXCHANGES

Exchange requests must be made within 30 days of delivery and are subject to product availability. If the requested replacement is unavailable, we will issue a refund for the eligible returned item.

REFUNDS

After your return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or card provider may require additional processing time before the refund appears in your account.

JEWELRY BUNDLES & GIFT SETS

For jewelry bundles, you may return the complete bundle or eligible individual pieces. If only part of a bundle is returned, the refund will be calculated according to the value of the returned pieces.

Gift sets must be returned as a complete set to qualify for a refund.

U.S. ORDERS ONLY

We currently accept returns and exchanges only for orders shipped within the United States.

QUESTIONS?

If you’re unsure whether an item qualifies or need help starting a return, please use our Contact Us form. We’ll be happy to assist you.